Refund and Returns Policy of blushcite

Effective Date: December 31, 2024

At blushcite, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our refund and returns policy outlines the process for resolving your concerns. Please review this policy carefully.

1. Eligibility for Returns

  • Products must be returned within 30 days from the date of purchase.

  • Items must be unused, unworn, and in their original condition with tags and packaging intact.

  • Proof of purchase, such as an order confirmation email or receipt, is required to process returns.

2. Non-Returnable Items The following items are not eligible for return or refund:

  • Items marked as final sale or clearance.

  • Gift cards.

  • Customized or personalized items.

3. How to Initiate a Return To start a return, please follow these steps:

  1. Contact our customer support team via email at info@blushcite.com or call us at (907) 865-6911.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will provide you with a return authorization and instructions on how to send the item(s) back.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  • We recommend using a trackable shipping service to ensure your return is received.

  • blushcite is not responsible for items lost or damaged during return transit.

5. Refund Process

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and will be credited back to your original payment method.

  • Shipping fees are non-refundable.

6. Exchanges

  • Exchanges are accepted for different sizes or colors of the same product, subject to availability.

  • To request an exchange, follow the same steps outlined in “How to Initiate a Return.”

7. Defective or Damaged Items If you receive a defective or damaged product:

  • Contact us within 14 days of delivery.

  • Provide photos or videos of the defect or damage, along with your order details.

  • We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds If you have not received your refund after the specified processing time:

  1. Check with your bank or credit card company, as processing times may vary.

  2. Contact us at info@blushcite.com for further assistance.

9. Changes to This Policy blushcite reserves the right to update this refund and returns policy at any time. Changes will be effective immediately upon posting on our website at www.blushcite.com.

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